Q AND A:
Q: How does the mug stop the infusion?
A: The patent-pending chamber is designed so that once you plunge the tea to the bottom it is fully sealed in a non-mesh portion of the chamber.
Q: How is this different than most tea steeping mugs?
A: With most mugs you must remove the infusion piece before drinking, making it messier and not as portable.
Tea Preparation Instruction:
- Pre-warm the mug w/ Boiling water for even longer temperature duration and leave the chamber outside the mug but attach the main outside black lid.
- Add 2 - 3 TBSP of your favorite loose leaf tea to the inner chamber, varying the amount by the type of tea and the desired strength.
- Place the inner chamber with the tea through the black lid and into the body of the mug.
- Pour just under boiling water over the grounds (pure boiling with scald the leaves, resulting in a bitter brew). You can also add sugar, cream or honey at this time if you prefer.
- Wait 2-4 minutes or a bit longer if you like it stronger, then push down the plunger and enjoy.
- CAUTION: it's still really hot, take care not to burn your lip as you sip.
Shipping. Orders placed before 1:00pm MST on a weekday will ship out that same day by the selected method. Orders placed after 1:00pm MST will ship out the next business day.
Free Shipping: There are 2 ways to receive Free Shipping in the United States. The First is by order total. ALL orders over $75 will ship free by standard ground methods.
The second is with our Signature Product Free Shipping. Any order that contains a signature product (denoted by badge) will ship free by ground method. Learn more about our Signature Product Free Shipping.
At Liquid Planet, we seek to provide extraordinary customer service by creating relationships established on trust and loyalty with our customers. If for some reason you are dissatisfied with your purchase, whether it be with the product, with our customer service, or for any other reason, we offer a 30-Day satisfaction guarantee.
Returns and Refunds. Liquid Planet Online has a 30 day satisfaction guarantee. You may return most items within 30 days for a full refund. Returns received after 30 days from purchase will not be processed. Please e-mail us for authorization if you wish to return an item after 30 days. Send the item you wish to return via an insured and trackable carrier to:
Liquid Planet Online
223 N. Higgins
Missoula, MT 59802
- You must include a copy of the receipt.
- You must include a note of explanation for the return.
- Returns are processed within 14 days of the receipt of the returned merchandise.
- With the exception of damaged product you are responsible for shipping costs back - we do not charge a re-stocking fee.
- Shipping costs on exchanges will be dealt with on a case by case basis. Please email with your product issue.
- You are responsible for items damaged or lost during shipping back to us. Please make sure to use an insured and trackable carrier.
Defective or Damaged Products. Inspect your product upon delivery. Defective items will be replaced at the manufacturer's or Liquid Planet's expense. E-mail firstname.lastname@example.org with a description of the problem or damage.
Price Match Negotiation! In an effort to provide the finest products at the best possible prices, we will negotiate our pricing upon proof of lower available pricing for identical products. To request a price match please e-mail our customer service team at email@example.com or call 1.800.697.5792. Items considered for price match must be for identical items in stock and posted on a current US website (auction sites excluded). Promotional pricing and giveaways as well as additional shipping costs will be taken into consideration.
Perishable Items. All sales on perishable items are non-refundable and non-returnable. Exceptions in certain situations may be made on an individual basis.
Changes and Special Considerations. Manufacturers reserve the right to change their products without notification so our images may not be identical.
- Liquid Planet Online will make every effort to reflect changes immediately but will not be held responsible for minor changes to product image.
- Non-operative changes to machines are not considered misrepresentation.
- Prices are subject to change without notice. Special sales and offers exclude previously purchased merchandise.