We've updated our platform to make shopping Liquid Planet easier, faster and more secure! The only downside is that some account holders may find it difficult to log-in. Though customer information was transferred from our old site, in order to remain fully compliant with laws, the new platform requires a reactivation of the account by the account holder themselves .
Most users will have received an email asking them to reactivate. A simple re-set of the password from that email will load your customer data.
If you did not receive that email click the account icon (human icon between search and cart in the upper right) and select "Create an account" - fill out that form (confirm you are not a robot) and submit. If your email did not exist in our database you have created a new account and no further action is needed. If your email did already exist you'll get a long-winded message, but rest assured the verification email WAS actually sent to your email and you simply need to click the "Activate Account" link in that email. All your shipping information from previous orders will still be available in your account!
If you experience any problems call us at 1.800.697.5792 - or if you need us to resend the activation link you can also email us at firstname.lastname@example.org with the email address of your account.
*You do not need to sign up for an account to shop OR get the Free shipping.
We do apologize for any inconvenience and thank you for being part of our beverage community!